Refund policy
At VYZR, we want you to be happy with your purchase. If something isn’t quite right, please review our return and refund policy below.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition in which you received it
- Returned with all original packaging, accessories and tags
- Accompanied by your order details or proof of purchase
Items showing signs of wear, damage, misuse or alteration may not be accepted for return.
How to Request a Return
To start a return, please contact the VYZR Customer Care team with your order number and the reason for your return.
If your return is approved, we will provide you with the relevant return instructions.
Please do not send products back without first contacting us.
Return Shipping
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.
We recommend using a tracked shipping service when returning your order, as VYZR cannot be responsible for return parcels lost in transit.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty or you have received the wrong product, contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Our team will review the issue and arrange an appropriate solution, which may include a replacement, exchange or refund.
Exchanges
If you would like a different style or product, please contact our Customer Care team.
Where direct exchanges are not available, you may need to return your original item for a refund and place a new order separately.
Non-Returnable Items
For hygiene and safety reasons, we may be unable to accept returns on items that have been worn, used, damaged after delivery or returned without their original packaging.
Gift cards, promotional items marked as final sale and any personalised products may also be non-refundable unless they are faulty.
Sale Items
Sale items may be returned where permitted under this policy unless they are clearly marked as Final Sale.
Final Sale items cannot normally be returned for change of mind, but this does not affect any rights you may have if an item is faulty.
Late or Missing Refunds
If you have received confirmation that your refund has been processed but it has not appeared in your account, please first check with your bank or payment provider.
If you still require assistance, contact the VYZR Customer Care team.
Consumer Rights
Nothing in this Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
For any questions about returns, exchanges or refunds, please contact the VYZR Customer Care team through the contact details provided on our website.
VYZR reserves the right to update this Refund Policy from time to time.