Shipping policy
At VYZR, we aim to get your eyewear to you as quickly and safely as possible. Please review the information below regarding order processing, shipping and delivery.
Order Processing
Orders are typically processed within 1–3 business days after your order has been successfully placed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During product launches, promotional periods or other high-volume periods, processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping costs and available delivery options are calculated and displayed at checkout based on your delivery location.
Estimated delivery times begin once your order has been dispatched and may vary depending on your location and the shipping service selected at checkout.
Please note that delivery estimates are provided as a guide and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow some time for tracking information to update after receiving your dispatch confirmation.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible. We will do our best to update the address before your order is dispatched; however, once an order has been shipped, we may not be able to make changes.
VYZR is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided at checkout.
Delayed or Lost Packages
Occasionally, deliveries may experience delays due to circumstances outside our control, including courier delays, weather conditions, customs processing or peak delivery periods.
If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us and we will assist you in investigating the shipment with the courier.
International Orders
For international orders, customers may be responsible for any applicable customs duties, taxes, import fees or other charges imposed by the destination country.
These charges are determined by local authorities and are not included in the product or shipping price unless specifically stated at checkout.
Customs processing may also affect estimated delivery times.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery and include your order number and clear photographs of the parcel and product so our team can assist you.
Contact Us
If you have any questions about shipping or your order, please contact the VYZR Customer Care team through the contact details available on our website.
VYZR reserves the right to update this Shipping Policy at any time.